Various questions related to customer satisfaction

Customer satisfaction survey

survey

Thank you for making the transaction from us. Please take a moment to tell us about your experienceand how well our product and services has been meeting your expectations.

First Name *

Profession *

What is your age group? *

18-24

25-34

35-44

45-54

55+

What is your gender? *

Male

Female

How long have you been the customer of Dar Exchange? *

First time Customer

0 to 12 months

1 to 3 years

More than 3 years

Which alternatives exchange houses did you consider before conducting the transaction? *

How did you know about the product and services we offer to our customers? *

Already a customer

You already know the market for exchange houses

Through our Promotional activities

Company business in the same area

Any other, please specify

What products and services have you conducted from us? *

Currency Exchange

Inward Remittance

Outward Remittance

How often do you use Dar Exchange service? *

New Customer

Occasionally (A few times a year)

Monthly

Twice a month

Frequently (More than twice a month)

Which of our services do you find most valuable? *

Inward Remittance

Remittance

Please rate the counter staff’s knowledge of the products and services offered

Very poor

Poor

Neutral

Good

Excellent

Please rate the politeness and courtesy of the counter staff *

Very poor

Poor

Neutral

Good

Excellent

Did the counter staff provided guidance on the product and services offers by the exchange house

Yes

Not sure

Did you face difficulties during the transaction at counter?

Long que

Long time in executing the transaction at counter.

Counter staff was unfriendly.

ranch Environment was not tidy.

Any other, please specify

No difficulty faced

Please rate the following areas of our service *

Customer Service

Quality of Services

Pricing / Value

Professionalism

Ability to meet needs

Will you likely use our services again?

Yes

Not sure

If not, why not? *

Would you recommend us to a colleague or friend?

Yes

Not sure

Please indicate your overall level of satisfaction with your experience *

Overall, how would you rate your experience with us?